Just a little note to let you know how simple delivery is when you order our beautiful handmade products.
In Australia delivery is FREE when you’re order is $75 or more. When you’re order is less than $75, a flat delivery fee of $12 is added at checkout.
We primary use Australia Post’s ‘Parcel Post’ service. If you require the ‘Express Post’ service you’ll need to make a request in the order details at checkout. We will then contact you for the additional payment that is required.
A limit of 1 delivery address per order applies. If you are sending gifts to multiple recipients please make a seperate order for each recipient or get in touch with us.
If you’re from outside Australia, you’ll get FREE worldwide shipping on any order of $300 or more. For orders less than $300, we’ll let you know what the delivery fee is and then if you want to go ahead we’ll pass it on at cost.
We put lots of love and care into every product made in our lovely bespoke studio. We make and hand pour in small batches. There is no hurry because beautiful things take time. So when it’s time to deliver we try our best to use the best couriers available.
Our hope is that you enjoy the incredible quality of our natural products and that they bring you happiness and create a loving space in your home.
Lots of love,
The Lemon Canaries xo
P.S. If you’re a wholesaler or stockist of Lemon Canary candles and organic products this delivery info isn’t for you. Please contact us for your area’s delivery details. Chat soon.
FREQUENTLY ASKED SHIPPING QUESTIONS
Q: When will my order arrive?
We are a bespoke studio that makes and pours your order especially for you. Making and packing your order ready for dispatch can take up to 7 days before it leaves. Then your package of goodies is in the hands of our shipping providers. Most parcels ship via Australia Post and Fastway Couriers.
Track your order with Australia Post here: https://auspost.com.au/track/
Track your order with Fastway Couriers here: https://www.fastway.com.au/tools/track/
If you don’t have your tracking number just send us an email.
The best answer to the question of when your order will arrive will come directly from the freight provider as they have the systems in place to give you the information you need.
We are always here to help and if you require an order urgently please include your request in the Special Instruction section in the Checkout. We don’t want to let you down, so if we are not confident we can meet your request we are happy to refund you your purchase.
Q: Do you ship on public holidays?
No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or Queensland public holidays.
Q: How much does shipping cost in Australia?
Orders over $75: All orders over $75 ship FREE Australia wide.
Orders under $75: When you’re order is less than $75, a flat delivery fee of $12 is added at checkout.
Q: What does “Authority to Leave” mean?
Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don’t need to be home for delivery. Please note, if you select “Authority to Leave” Lemon Canary will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!
Q: Can I come and collect my order from your store?
Yes, you sure can. Just check our opening hours and before you come make sure your order is ready for pick up.
Q: Do you ship internationally?
We ship to a large range of countries around the world! To see if your country is currently serviced, please add an item to your cart and go to the checkout and select your country. Or, if you require International Shipping please email us by filling out our contact form for a shipping quote.
Q: Can you deliver to an Australian PO Box?