Returns

Lemon Canary is a bespoke studio that custom makes your product orders... that's why we do not give refunds for change of mind purchases.

If the product you purchased directly from our online store is faulty or damaged in shipping, please send us a photo and then ship it back to us within 30 days. Damage is very rare because we package our creations very well. When damage occurs we understand it is very disappointing for you so we try very hard to replace your item as quickly as possible. It's also devastating for us because we really put our heart and soul into every product. When we receive the damaged item we will assess it and send you out another item.

Dispatch timeframes for replacements is between 1-7 days, as almost all our candles are handmade to order. In some cases where we have a product in stock we may ship on the same day. If there is any urgency with your order please advise us so that we can make it our priority.

The best way to contact us regarding returns is via email... you can go to our Contact page by clicking here.

Google Rating

5.0

Based on 23 reviews

Lemon Canary

5.0

review us on See all reviews

1704580185

Beautiful products 😊

1702599843

The Lemon Canary Hummingbird candle (Italian Lemon & Shortbread) is the best smelling candle I’ve ever purchased. I collect candles and have over 40 of them, but this one is my absolute favourite.

1700859191

The best candles I have found anywhere! The combinations are so unique, the fragrance lasts so long and the packaging is exquisite

1700370222

If you want quality for yourself or as gifts for family, Lemon Canary has elegance and beauty with every product. You can tell every product has been made with love, absolutely beautiful! Was really impressed with packaging and delivery too.

1699914627

My first experience with Lemon Canary came as a beautiful gift from my daughter, I’m now a customer myself. I love the products and they are packaged so beautifully. It’s a happy day when my Lemon Canary delivery arrives

1699743636

Fabulous to deal with. Fast, efficient and your items are packaged beautifully. Their product is of a very high standard, I love it.

Deanne Emily Kalda

1699599431

The most divine candles ever.Thank you so much, they look and smell gorgeous.

Matthew and Krista Graham

1699577198

supporting businesses that are not only Australia, but of fantastic genuine quality is important to us. I really enjoy gifting these unique scents and everyone i gift them to loves them

1699514586

so happy I found this little "cottage craft" shop in WA their products are so wonderful and high quality, candles of such beauty with awesome blends of healing essential oils, really fast shipping, super helpful & knowledgable staff such a positive shopping experience then using the best healing calming uplifting products just makes life richer.

1699435332

I have been buying Lemon Canary candles for years and they are my absolutely favourite. The scents are beautiful, I love Little Owl and the Christmas Advent scents. Always have the travel tins at hand for gifts, always a hit. Worth every cent.

1699428140

Gorgeous scented soy candles tins. Great range of scents to choose from. Beautifully packaged.

Katherine Clancy

1699361254

Excellent service!

1699355106

Excellent service, great care has been put into packaging and products

1699310847

Hummingbird candle is to die for like a buttery lemon shortbread that makes the house smell like an Italian bakery, the second best thing is the vintage jar that you’ll actually reuse ♻️ 💕

1699307026

Mike, Denise, and the Canaries are fantastic! Every order we've received has been perfect, and the occasional note of gratitude really makes the experience that much better. The range of fabulous scents, has myself and the team here in love. We use the candles as a delightful addition to some of our packages, but truth be told, we can't resist keeping one for our own staff room. Thank you from the team!

1699301634

Products smell DIVINE, without being overpowering. Everyone that comes over comments on how nice our house smells. Their customer service is also second to none. Highly recommend buying from Lemon Canary ❤️

Sophie Pittaway

1699268343

I really love the Advent Christmas candles. They come in various sizes and smell divine.

1642994911

Could not recommend a small business more to purchase special personalised candles from. Their attention to detail is incredible, service is second to none and you can see the true love and passion put into the business. Thank you again for my beautiful candle.

1626692888

Dear Lemon Canary,You have honestly made my day! What absolute quality and beauty. I came home from work to find my stunningly, beautiful packaged order. The attention to detail is of such a high standard. I can’t stop looking and reading about my candles. The smell is divine and the fact that these candles are sustainable and organic, holds even more meaning! I had purchased one for a friend and she was so touched. It will be the first of many orders for me! I won’t buy candles from anyone but you in future! Thank you for what you do! Amazing!!!!!Thank you to Jodie who packaged my candles. XxxxSara xA devoted customer!

1618649105

Was gifted a candle making kit from Lemon Canary. It came with beautiful organic essential oil blends that were just divine! The candles turned out amazing and I even got detailed advice and direction from Lemon Canary in how to make them. Beautiful luxury candle shop. Love that there is a nice variety of candles as well as the option of organic essential oil candles at a great price. Thankyou!

1554686127

Absolutely love and adore Lemon Canary's creations. The candles carry so much beautiful energy and intention and you can feel the love flowing through the products. The crystals and botanicals adorning the intentional bowls are just heaven and are perfect to use for any ritual (I love using mine for New Moon intention setting). I'm in love. Thank you so much Chris and the team for creating so much magic to share with us all.

1551585239

I attended the candle making workshop this Saturday just gone. Wow wow wow, Chris and Aimee are amazing, so lovely, so informative and just an all round fantastic workshop. I learnt so so much and I can't wait to continue my candle making journey. I plan on attending every workshop! Thank you so much 10/10 from me, Jill ❤️😊

Katherine Mackenzie-Smith

1536741205

Lemon Canary is like home. The beautiful hand poured candles, the gorgeous scents, and the personal touches put into each package make this one of my go-to gift buying shops.